Delivery Information

Please note, orders cannot be processed during factory closures which include Saturdays, Sundays and UK Bank Holidays.

Due to third party factors, delivery timescales are based on approximations. If you have ordered multiple items where stock delays are experienced, your goods may be delivered in instalments.

Orders may require a signature on delivery depending on the value / location of the delivery.

Unfortunately, we are currently unable to deliver to a PO Box.

Shipping Prices:

Flat Rate: £3.59 per order.
FREE SHIPPING: Enjoy free standard shipping via Royal Mail on all footwear orders over £99.

Return Information

Our returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. We do not accept products that are personalised, alternate colour requests, different logo locations or custom made garments.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Shipping returns

To return your product, you should mail your product to: Severni Tribuna, 2 Brewery St, Rugeley. Staffordshire. WS152DY.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the original shipping cost  will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance in case of loss / damage or theft.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@severnitribuna.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@severnitribuna.com and send your item to: Severni Tribuna, 2 Brewery St, Rugeley. Staffordshire. WS152DY.